Effective human relations 12th edition pdf free download

Note to the Instructor: Have eight different individuals read the sentence in class. After each reading, briefly discuss with the class the change, if any, in the meaning of the sentence. This exercise should demonstrate the potential for communication breakdown when only written communication is available.

Read a story or simply talk into a videotape recorder. Then play back the tape and consider how you could speak more clearly or vary your voice tone or inflections to make your speech more easily understood or more interesting to listen to. Note to the Instructor: You may want to set up various business situations that students are likely to encounter on the job, preferably situations that involve phone use. Introduction to Learning Blocks. The purpose of this role play is to help students learn how to recapture the attention of someone who is not being a good listener.

For the first activity, ask one class member to play the role of job interviewer and ask another person to play the role of job applicant. Prepare the interviewer to assume the role of someone who is preoccupied and displaying several listening blocks.

Encourage the job applicant to use various methods to improve communication. For the second activity, you will ask one student to respond to each of the three complaint situations and solicit feedback from the rest of the class. Throughout life there are situations where we desperately want another person to listen carefully to what we say. For example, suppose you have a personal problem and seek advice from a friend. As you discuss your problem, it becomes obvious that your friend is preoccupied and not listening closely to what you are saying.

Another example might be a job interview situation. Just as you begin discussing some of your major strengths, it becomes clear that the interviewer is not paying attention.

When faced with this communication problem, you need to do something. A few typical blocks follow: Mental holiday: The person is daydreaming or focused on thoughts that have nothing to do with the current conversation.

Judging: The person is focused on your clothing, tone of voice, posture, or hair style and is ignoring the conversation. Rehearsing: The person is busy thinking about how to respond to your comments and is ignoring what you are currently saying.

If the person seems only slightly distracted, try making eye contact, varying your speech pattern, or asking questions. If the person seems completely preoccupied, you may want to reschedule the meeting. When a customer, patient, or client complains about something, we have an opportunity to improve relations and build greater loyalty if we respond in the correct manner. Any indication of indifference may result in a lost customer. The purpose of this exercise is to give students practice in responding to customer concerns.

Read one of the following statements and then instruct a member of the class to stand and give a verbal response. Ask other members of the class to assess the response and give the person feedback. Students can analyze the effectiveness of their recent e-mail communications based on the e-mail tips given in the chapter. Chapter 2: Improving Personal and Organizational Communications 7 3.

Students can observe and report on their postural habits and the influence of posture on their personal confidence and effectiveness in communicating face to face. Students should list the number of times they stop listening and interject their own stories during conversations with friends, family, and coworkers. Students will learn some common polite phrases and basic etiquette for interacting with people in Poland and Greece.

Encourage students to identify the communication filters see Fig. Students should decide whether or not to alert coworkers to a potential upcoming reduction in force based on a tip-off from a friend outside the company , then defend this decision. After recording a response to each item, students select a skill or attitude they would like to improve and describe the steps they will take to achieve this goal. Ask students to form pairs and be prepared to discuss specific information about their present or past work situation.

Allow approximately 3—4 minutes following the exercise for students to write down their insights as to whether or not the other person really listened to what was being said. Open a larger group discussion with students sharing their findings. Students will evaluate the communication style of Steve Jobs as described in the chapter.

Students can imagine themselves interacting with Steve Jobs and develop strategies for communicating effectively with him by adjusting their own message delivery and listening practices. Students can imagine themselves in a mentoring role, providing Steve Jobs with an evaluation and improvement plan for his employee communication style. Students can discuss where employers should draw the line with respect to social media use by employees.

They can outline the policies they would put in place for the use of social media. Students will learn to set up Google alerts, and can use these alerts to monitor and evaluate positive and negative comments about a particular topic that appear in social media.

How does the varied emphasis change the meaning of the sentence? Note to the Instructor: Have eight different individuals read the sentence in class. After each reading, briefly discuss with the class the change, if any, in the meaning of the sentence. This exercise should demonstrate the potential for communication breakdown when only written communication is available. Read a story or simply talk into a videotape recorder.

Then play back the tape and consider how you could speak more clearly or vary your voice tone or inflections to make your speech more easily understood or more interesting to listen to. Note to the Instructor: You may want to set up various business situations that students are likely to encounter on the job, preferably situations that involve phone use.

Introduction to Learning Blocks. The purpose of this role play is to help students learn how to recapture the attention of someone who is not being a good listener. For the first activity, ask one class member to play the role of job interviewer and ask another person to play the role of job applicant.

Prepare the interviewer to assume the role of someone who is preoccupied and displaying several listening blocks. Encourage the job applicant to use various methods to improve communication. For the second activity, you will ask one student to respond to each of the three complaint situations and solicit feedback from the rest of the class.

Throughout life there are situations where we desperately want another person to listen carefully to what we say. For example, suppose you have a personal problem and seek advice from a friend. As you discuss your problem, it becomes obvious that your friend is preoccupied and not listening closely to what you are saying.

Another example might be a job interview situation. Just as you begin discussing some of your major strengths, it becomes clear that the interviewer is not paying attention. The book is laid out in such a way that it should be easy to update when new census date or technology for example become available.

I hope that the authors plan an update soon, it would be a shame for this textbook to become outdated so quickly. The writing was clear and easy to follow. The layout of the pages and chapters was done in such a way that helped the delivery of the material flow well. The limited use of technical terms and jargon were well explained when the jargon or technical terms were needed. The format of this textbook flowed well, is clear and well written. The consistency in formatting between chapters makes it easy for the reader to follow.

By dividing chapters into easily identifiable units the authors were successful in trying to make a textbook on a vast subject easier to utilize. The units or sections create a great deal of instructional flexibility. The textbook has an easy flow and is well organized. With the authors tone appearing to speak so directly to the reader the text is easy for students to follow.

This is the first open source reference textbook I have reviewed. With the exception of the problems noted regarding not all of the graphics downloading it presents as professional and topical as traditional textbooks.

I believe this textbook well suited for a entry level human relations course. This book seems appropriately comprehensive for a Human Relations textbook related to work and a career. All of the relevant theories are covered in a thorough manner and related well to the context of employment. There was no areas that were There was no areas that were missing related to employment. This doesn't seem to be a gap but perhaps a direction for future versions, but The topics are introduced as how the relate to work, but they overlap in people's personal lives.

Having consistent formatted examples of how the same theory applies to people's personal lives and then spills over to their job would be helpful. Overall the accuracy of this book was terrific and I did not notice any errors. One thing I did notice that seemed slightly biased is the section 5. This book has terrific longevity. The self-reflective questions are timeless as they could apply to any career at any time.

In addition the sections that provide guidance on incorporating the theories into your life would remain up to date as well. For example, section 4. This book is completely clear. Part of what makes this true is the consistently formatted chapters which are also clearly labeled in a manner that covers the topic of the chapter very well. The introduction explains the formatting and then each section is consistent. For example, the beginning of each chapter includes an example of how the topics relate to you as the reader while the end includes a case study on a specific individual.

This makes it possible for students to know what to expect and to skip to that part if they need help with real world examples.

As mentioned above, this book is very consistent. Even during this review online, I was able to quickly find relevant information in each chapter because I knew where to look and how to access it. As is true with any online textbook, being able to click on each chapter or heading makes for consistent access.

This book has great modulatory. Having taught Human Relations in many settings traditional, online, in seminars and using parts in psycho educational groups this book would work well for any of those settings. This is true because of the universal introductions and easy to understand explanations of key terms and theories in the introduction or first part of each section.

I may use part of this book in my Human Relations class as it is modular my class is non business human relations. As mentioned several times before, the structure of this text is consistent and easy to navigate. One comment is that there does not seem to be a closing for the book as a whole. In addition, there are not many sections which tie into the rest of the book.

Although that contributes to the modularity, it reduces the flow. Interface is terrific. Simple yet effective. I had no questions at all about how to find the information I wanted and I am only using it for a short time period. No grammatical errors nor problems with sentence structure noticed in any of my reading. This book did a good job of making itself culturally relevant. For example in the Communicate Effectively chapter, the first cultural examples were all generic "people from different cultures would have different standards for personal space".

However, this changes and in the end of the chapter the cultural differences are explained through different countries. This book was terrific! I may ask to teach a Human Relations of Business class just because it seems to user friendly! This textbook appears to cover the content area fully, especially compared to similar texts.

It was awkward to not have an index or glossary though that may be common with open source materials? I am new to open source materials, so, again, this may be typical. Regardless of the reason, those missing components do impact the overall image of the textbook a bit. This textbook appears very accurate. I spot-checked different points and also compared several references to other textbooks and found them to be completely accurate. Content appears very up-to-date and has a "contemporary" feel to it.

The use of modules or "chunks" within the chapters should allow for easier updating when needed. This textbook demonstrates clarity using several effective strategies. For example, the use of bold for key terms is very effective and eliminates the need for word definitions in the margins. The word choice is effective jargon and technical terms appear to be very well explained , and the prose is easy to follow.

There is a comfortable amount of "white space" on most pages, which causes the reader to not feel overwhelmed with content. Again, the lack of supporting figures is a frustration. This textbook appears to be presented in a very consistent manner. The overall layout of the book creates a consistent flow from the first chapter through to the last using a format that is easy to follow. The chapters are long, so the use of smaller modules represents an effective design choice!

The modules are easy to read and follow, and the related questions help to reinforce the "modular" intent of this text. The topics are presented in a very effective flow The personal tone in which the author appears to be talking directly to the reader is, I believe, especially engaging for this topic and that tone also helps with the structure and flow of the text.

The actual text appears to come through in a very clean and useful manner In regard to navigation, the lack of a glossary or at minimum an index also creates a bit of a challenge as I attempted to look particular terms up and was unable to find them without moving through the entire text. I reviewed several specific examples and did not locate any instances of inappropriate cultural relevance or references. This is the first open source resource that I have reviewed and it appears as professional and relevant as any traditional textbook that I have used with the exception of the figures and index.

The textbook covers a wide variety of human relations issues and is useful not only for workplace relations but interpersonal as well. The focus of the text is practical rather than theoretical, perfect for a beginning human relations class. Case studies are presented throughout, giving the book a relevant, real-world feel.

Content is relevant to prevailing human relations topics and could be easily updated with additional information. Text is unambiguous and well organized. Case studies, learning objectives, key takeaways and exercises embedded in each chapter made the book clear and concise.

This text is easy to read and can be divided into smaller sections to be used for assignments. The learning objectives are clear, headings and sub headings can be utilized in various settings. Questions at the end of each chapter are excellent for review.

Some of the boxes appeared blank but other than that I had no issues with the interface. Video links were functioning fine.

This textbook will be excellent as supplementary material for my ESL classes. It addresses many topics that will be useful for immigrant students in their transition to a new culture and occupational environment. The text covers all of the relevant topics in human relations as they relate to career success. Today's students will especially appreciate it's practical application focus, rather than theoretical focus.

As presented, the concepts will be seen As presented, the concepts will be seen as applicable to the work setting, but the reader will quickly see their usefulness in personal relationships, too. While covering the relevant topics in human relations, the author keeps the content up-to-date with links to YouTube videos, exercises, and chapter-ending cases that the instructor could easily use to encourage large or small group discussions.

The format of the textbook also lends itself to be useful in the online classroom. The text is written in concise sentences, using vocabulary appropriate to the discipline, while at the same time drawing in the reader with interesting examples and even occasional humor!

Today's students will appreciate that the author swiftly gets to the point, and does so with some flair! Students will also appreciate that key terms are in bold within the text, and are identified in the "key takeaways" at the end of each section within the chapter. Each chapter is divided into "units" that have their own learning objectives, key takeaways, exercises, and references.

This allows the instructor to select parts of the textbook to use, or allows the instructor to reorganize topics if they wish. The topics are presented in a logical order. As I consider the usual preference for teaching introductory topics first in a course, and using them to build on more complex topics, I do agree that stress management and effective communication need to be early in the textbook. I did not find anything culturally, racially, or sexually offensive in the textbook. Best value!

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